Free shipping on all orders over £75
Get In Touch
We love our customers. You can reach us at any time.
Contact us by email.
Customer Service
Email hello@lucelise.com
Monday-Friday 9:00am - 7:00pm EST
For questions regarding our products and services you can also contact us by filling out the form below.
Yes, we ship Lucelise orders worldwide. No matter where you are, elegance will find its way to you.
Once your order has been dispatched, you will receive an email notification including your tracking number.
Yes, as long as you’re within the allowed return/exchange period. Please check our Return & Exchange Policy page for full details.
Note: Personalised items are non-returnable and non-exchangeable.
If you contact us within 1 hour of placing your order, cancellation may be possible. If the order has already shipped, you can proceed with a return.
Please note personalised items cannot be cancelled.
Yes – if you notify us within the first hour after placing your order, we can update your delivery address.
You’ll receive an order confirmation email once your order is placed and a separate email with tracking information when your order ships.
Didn’t receive an email? Be sure to check your spam or promotions folder. If it’s still missing, get in touch with us and we’ll resend it.
All orders are shipped via Royal Mail. During high-demand seasons or due to customs checks, delays may occur. Weather conditions and international procedures are unfortunately beyond our control.
International orders are shipped DDU (Duties and Taxes Unpaid). Any customs fees must be covered by the recipient. These charges are not included in the product price. For accurate estimates, please consult your local customs office.
Providing the correct address and covering customs fees is the customer’s responsibility.
If your parcel is returned to us, your refund will be issued minus the shipping cost. Refunds are processed once the returned package is received.
Absolutely! All Lucelise pieces are beautifully packed in our signature boxes. You can leave a note at checkout, and we’ll include a personalised gift message.
Domestic orders are usually shipped within 2–4 business days. International deliveries may take 8–21 business days, depending on your country’s customs process.
If your order came with a free promotional item, it must also be returned. Otherwise, the value of the free item will be deducted from your refund.
All Lucelise pieces are carefully inspected before shipping. However, if you notice a problem, please contact us within 24 hours of receiving your item. Our team will be happy to assist you.